Returns and Refund Policy
At Asha Sync, your satisfaction is our priority. We stand behind the quality of our products and aim to ensure a smooth and hassle-free return experience for our customers. Please read our return and refund policy carefully.
1. Eligibility for Returns
You may request a return if:
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You received a defective, damaged, or incorrect item.
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The item is unused, in its original packaging, and in resalable condition.
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The request is made within 3 days of receiving the product.
Items that do not meet these conditions may not be eligible for return.
2. Return Process
To initiate a return:
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Contact our customer support team via phone or email within 3 days of delivery.
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Provide your order number, details of the issue, and images of the item if applicable.
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Our team will verify the claim and schedule a pickup if approved.
Returns are not accepted without prior approval from our support team.
3. Refund Method
As we currently only accept Cash on Delivery (COD) payments:
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Refunds will be issued in cash at the time of pickup
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In some cases, refunds may be processed via a mutually agreed-upon method for convenience.
Please allow 3–5 business days for the refund process to be completed after the returned item is inspected and approved.
4. Non-Returnable Items
Returns are not accepted for:
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Products that show signs of use or damage caused after delivery.
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Items returned without original packaging and accessories.
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Products requested for return beyond the 3-day window.
5. Cancellations
Orders can be canceled before they are shipped. Once an order is dispatched, it will fall under our standard return policy.
6. Contact Us
For any return or refund inquiries, please reach out to us at [email protected].